Sales Conditions
Effective as of 01.02.2021
1. GENERAL PROVISIONS
1.1. These sales conditions (hereinafter: conditions) of the MR-PlusSize.com online store (hereinafter: e-shop) apply to purchases made from the mr-plussize.com e-shop at the website www.mr-plussize.com. The seller of the goods is Baltic Techinvest OÜ (hereinafter: seller), located at Harju 1, Tallinn 10146, registry code 10889115, tel +372 56663846, email address info@mr-plussize.com.
The conditions apply to all legal relationships that arise between the customer (hereinafter: client) and seller when purchasing goods through the MR-PlusSize.com e-shop.
1.2. The seller has the right to unilaterally change and supplement the conditions by publishing the new conditions at the website address https://mr-plussize.com/pages/sales-conditions. If the client placed an order before the changes to the conditions took effect, the conditions that were valid at the time of placing the order apply to the legal relationship between the client and the seller.
1.3. Before making a purchase, the client has the possibility to save, print, and reproduce the conditions if necessary. The client agrees to the conditions set forth when making a purchase from the e-shop.
1.4. In addition to the conditions, the legal acts in force in the Republic of Estonia apply to purchases made from the e-shop.
2. PRODUCTS IN THE E-SHOP
2.1. The selection of products, prices, and discounts may differ from the selection, prices, and discounts found at MR boutique store.
2.2. There may be products in the e-shop that are available only in limited quantities and are special editions. Limited quantity products can be returned or exchanged according to the seller's return policy. The e-shop cannot always guarantee the availability of products. If the client places an order in the e-shop, but the product is not available, then the e-shop cannot fulfill this order. In this case, the seller will contact the client and offer the possible new availability time of the same product, a substitute product, or refund the purchase amount within 14 calendar days.
2.3. Product photos in the e-shop are illustrative and are captured using the best solutions. The appearance of products on a computer monitor or mobile device screen may differ to some extent from reality, depending on the accuracy of the device or monitor's color rendering.
3. PLACING AN ORDER
3.1. The client selects the desired goods in the e-shop, chooses the product color and size, and adds them to the shopping cart.
3.2. Products in the shopping cart are not reserved.
3.3. The client selects the delivery method and place for the order.
3.4. The client confirms the shopping cart and pays securely through the following payment methods:
Estonia: Swedbank, SEB, Luminor, LHV, Coop Bank, Citadele (payment initiation service).
Card payments: Visa/Mastercard
3.5. The client checks before paying the invoice that the details on the invoice correspond to the client's actual intention.
3.6. After paying for the goods, the client must click the "Back to merchant" link.
3.7. After receiving the order and payment, the seller sends a confirmation to the client's email.
3.8. A sales contract between the seller and the client comes into force once the full purchase amount has been transferred to the seller's settlement account.
3.9. If the product ordered by the client is not available, the seller cancels the order. The order may be canceled either partially or completely. The client is immediately informed of a canceled order. In the case of partial cancellation, the seller may ask the client's wishes regarding the remaining order – whether to send it or also cancel it.
4. PRICE OF GOODS, PAYMENT OPTIONS
4.1. All prices for goods sold in the e-shop are indicated in euros and include value-added tax (VAT).
4.2. The client pays for the order in advance, including the full product sales price and delivery fee. The order can be paid for using a credit or debit card, Stripe, and/or Maksekeskus AS environment using bank links, and by transfer based on the submitted invoice. The payment is made in a secure payment environment outside the e-shop.
4.3. Baltic Techinvest OÜ is the responsible processor of personal data, and the company Baltic Techinvest OÜ transmits the necessary personal data to the authorized processor Maksekeskus AS for executing payments.
4.4. A service charge may be added to the order cost according to the contract between the client and the bank or credit card issuer.
4.5. MR boutique loyal customer discount does not apply in the e-shop.
5. RECEIPT OF GOODS
5.1. Goods can be ordered to MR boutique store at address Harju 1, as well as to Smartpost and/or Omniva parcel machines.
5.2. Receipt of goods from stores
5.2.1. The goods are issued during the opening hours of MR boutique.
5.2.2. Customers can collect the goods from the next calendar day after the sales contract comes into effect.
5.2.3. Goods are issued to the customer upon presentation of an identification document (ID card, passport, driver's license) and the order number.
5.2.4. The seller is not responsible for any damage incurred by the customer if, for reasons not attributable to the seller, third parties have obtained a copy of the invoice or unique order number and have received the goods based on it.
5.2.5. If the client does not collect the goods within 14 calendar days, the seller considers that the client has withdrawn from the order and the seller refunds the purchase amount immediately but no later than 14 calendar days to the same settlement account from which the purchase was paid.
5.3. Receipt of goods from Smartpost and/or Omniva parcel machines
5.3.1. Delivery of goods to the Smartpost and/or Omniva parcel machine chosen by the client is chargeable according to the price list of the postal service provider.
5.3.2. Goods are dispatched within 1-2 working days and arrive at the parcel machine within 1-2 working days following posting.
5.3.3. The client is notified of the arrival of the consignment and the location of the consignment via SMS. The message contains the door code required for opening. The consignment's storage period in the parcel machine is 7 calendar days.
5.3.4. If the client has not collected the goods from the parcel machine after the storage period, the seller considers that the client has withdrawn from the order and the seller refunds the client the purchase amount along with the delivery fee immediately, but no later than 14 calendar days to the same settlement account from which the purchase was paid.
5.3.5. The seller is not responsible for any damage incurred by the client if, for reasons not attributable to the seller, third parties have obtained the unique parcel machine code and have received the goods based on it.
5.4. Checking the goods
5.4.1. Upon receipt of the goods, the client undertakes to carefully open the product packaging without damaging the packaging and the products. If the client has carelessly damaged the packaging, i.e., it was possible to open the product packaging without damage, the seller has the right to demand compensation for the damage when returning the goods. If the product packaging cannot be opened without breaking/damaging it, the client is not responsible for the damaged packaging.
5.4.2. If the client discovers upon receipt of the goods that the wrong or defective goods have been sent or the goods have not reached the client in good condition and in sealed packaging, the client must immediately notify the seller's customer service by phone at +372 56663846 or by email at info@mr-plussize.com.
5.4.3. The seller is responsible for the goods purchased by the client during their transportation. The risk of damage or loss of goods passes to the client upon receipt of the goods.
6. PROCESSING OF CLIENT'S PERSONAL DATA
6.1. The seller processes the personal data entered by the client in the e-shop (including name, phone number, address, email address, phone) primarily for fulfilling the order and delivering the goods to the client in accordance with the seller's privacy conditions.
7. RETURN OF GOODS, WITHDRAWAL FROM THE CONTRACT, AND REFUNDS
7.1. The client has the right to withdraw from the contract without giving any reason within 14 calendar days from the receipt of the goods (except in the case of product defects, see section 8), by contacting the e-shop customer support by phone at +372 56663846 or by email at info@mr-plussize.com. Thereafter, a filled return form must be sent to the email address info@mr-plussize.com. The seller confirms its receipt by email.
7.2. When exercising the right of withdrawal, the client is obliged to return the goods to the seller no later than 14 days after submitting the return form.
7.3. To return the goods, the client must fill in the return form that came with the goods and send it along with the goods to either the MR boutique store at Harju 1, Tallinn, or through the Smartpost and/or Omniva parcel machine that was used for receiving the goods (using the same door code that was used for receiving the package).
The return form can be found here: Download
7.4. The client may exercise the right of withdrawal if the goods are unused and undamaged. It is recommended for the client to send back all the goods they wish to return all at once. It is recommended to return the goods in the original transportation packaging.
7.5. The returned goods must be unused and undamaged. Products from which the product tag with the price, product name, and product codes have been removed cannot be returned. The client has the right to inspect the goods in a manner that is permitted in a regular store, and the client is responsible for any decrease in the value of the goods if they have used the goods in any other way than described above.
7.6. If the client has withdrawn from the transaction, the seller will refund the client the purchase amount along with the delivery fee without delay, but no later than 14 calendar days from the receipt of the withdrawal form by the seller. The refund will be made to the same settlement account from which the purchase was paid.
7.7. If the client has intentionally or due to negligence damaged or harmed the returned goods, the seller has the right to refuse to accept the returned goods or demand compensation for the caused damage.
7.8. The client pays for the transportation of the returned goods except if the goods are defective. The delivery cost of defective goods will be refunded by the seller to the client's account from which the purchase was made.
8. EXCHANGE OF GOODS
8.1. If the client wishes to exchange or replace a product, they must fill in the return form that came with the product. In the case of exchanging or replacing a product, the client bears all direct costs related to the return of the product unless the returned product is defective.
8.2. If the seller cannot exchange the returned product due to lack of the desired size, the seller will contact the client.
9. SUBMISSION OF CLAIMS AND LIABILITY
9.1. The seller is responsible for the non-conformity of the purchased goods that becomes apparent within 2 years from the delivery of the goods to the client. In the case of consumer sales, it is presumed that any non-conformity that becomes apparent within 6 months from the date of delivery of the goods to the client existed at the time of delivery unless such presumption is inconsistent with the nature of the goods or the defect. The client is obliged to notify the seller of the non-conformity of the goods no later than 2 months after its discovery, i.e., to submit a claim.
9.2. The client can submit a claim by email to info@mr-plussize.com or in person at the MR boutique store at Harju 1, Tallinn. The claim must state the client's name and contact information, the date of submission of the claim, the defect that appeared in the goods, the content of the claim, and the purchase documenting proof must be attached.
9.3. The seller is not responsible for any damage or any other consequences, including delivery delays, resulting from incorrect data provided by the client during the order fulfillment process, if this was due to circumstances that the seller could not influence.
9.4. The seller is not responsible for any damages resulting from the improper use of the ordered goods.
9.5. Any disputes arising between the seller and the client will be resolved through negotiation. If an agreement is not reached, the client has the right to turn to the Consumer Protection and Technical Regulatory Authority's Consumer Environment Department (Pronksi 12 Tallinn 10117, https://www.ttja.ee) and the Consumer Disputes Committee (Pronksi 12 Tallinn 10117, http://www.komisjon.ee) for out-of-court dispute resolution or to Harju County Court. In addition, the European Union's electronic platform for Online Dispute Resolution (ODR platform) at http://ec.europa.eu/odr is available to all clients for resolving complaints with e-traders.
1. GENERAL PROVISIONS
1.1. These sales conditions (hereinafter: conditions) of the MR-PlusSize.com online store (hereinafter: e-shop) apply to purchases made from the mr-plussize.com e-shop at the website www.mr-plussize.com. The seller of the goods is Baltic Techinvest OÜ (hereinafter: seller), located at Harju 1, Tallinn 10146, registry code 10889115, tel +372 56663846, email address info@mr-plussize.com.
The conditions apply to all legal relationships that arise between the customer (hereinafter: client) and seller when purchasing goods through the MR-PlusSize.com e-shop.
1.2. The seller has the right to unilaterally change and supplement the conditions by publishing the new conditions at the website address https://mr-plussize.com/pages/sales-conditions. If the client placed an order before the changes to the conditions took effect, the conditions that were valid at the time of placing the order apply to the legal relationship between the client and the seller.
1.3. Before making a purchase, the client has the possibility to save, print, and reproduce the conditions if necessary. The client agrees to the conditions set forth when making a purchase from the e-shop.
1.4. In addition to the conditions, the legal acts in force in the Republic of Estonia apply to purchases made from the e-shop.
2. PRODUCTS IN THE E-SHOP
2.1. The selection of products, prices, and discounts may differ from the selection, prices, and discounts found at MR boutique store.
2.2. There may be products in the e-shop that are available only in limited quantities and are special editions. Limited quantity products can be returned or exchanged according to the seller's return policy. The e-shop cannot always guarantee the availability of products. If the client places an order in the e-shop, but the product is not available, then the e-shop cannot fulfill this order. In this case, the seller will contact the client and offer the possible new availability time of the same product, a substitute product, or refund the purchase amount within 14 calendar days.
2.3. Product photos in the e-shop are illustrative and are captured using the best solutions. The appearance of products on a computer monitor or mobile device screen may differ to some extent from reality, depending on the accuracy of the device or monitor's color rendering.
3. PLACING AN ORDER
3.1. The client selects the desired goods in the e-shop, chooses the product color and size, and adds them to the shopping cart.
3.2. Products in the shopping cart are not reserved.
3.3. The client selects the delivery method and place for the order.
3.4. The client confirms the shopping cart and pays securely through the following payment methods:
Estonia: Swedbank, SEB, Luminor, LHV, Coop Bank, Citadele (payment initiation service).
Card payments: Visa/Mastercard
3.5. The client checks before paying the invoice that the details on the invoice correspond to the client's actual intention.
3.6. After paying for the goods, the client must click the "Back to merchant" link.
3.7. After receiving the order and payment, the seller sends a confirmation to the client's email.
3.8. A sales contract between the seller and the client comes into force once the full purchase amount has been transferred to the seller's settlement account.
3.9. If the product ordered by the client is not available, the seller cancels the order. The order may be canceled either partially or completely. The client is immediately informed of a canceled order. In the case of partial cancellation, the seller may ask the client's wishes regarding the remaining order – whether to send it or also cancel it.
4. PRICE OF GOODS, PAYMENT OPTIONS
4.1. All prices for goods sold in the e-shop are indicated in euros and include value-added tax (VAT).
4.2. The client pays for the order in advance, including the full product sales price and delivery fee. The order can be paid for using a credit or debit card, Stripe, and/or Maksekeskus AS environment using bank links, and by transfer based on the submitted invoice. The payment is made in a secure payment environment outside the e-shop.
4.3. Baltic Techinvest OÜ is the responsible processor of personal data, and the company Baltic Techinvest OÜ transmits the necessary personal data to the authorized processor Maksekeskus AS for executing payments.
4.4. A service charge may be added to the order cost according to the contract between the client and the bank or credit card issuer.
4.5. MR boutique loyal customer discount does not apply in the e-shop.
5. RECEIPT OF GOODS
5.1. Goods can be ordered to MR boutique store at address Harju 1, as well as to Smartpost and/or Omniva parcel machines.
5.2. Receipt of goods from stores
5.2.1. The goods are issued during the opening hours of MR boutique.
5.2.2. Customers can collect the goods from the next calendar day after the sales contract comes into effect.
5.2.3. Goods are issued to the customer upon presentation of an identification document (ID card, passport, driver's license) and the order number.
5.2.4. The seller is not responsible for any damage incurred by the customer if, for reasons not attributable to the seller, third parties have obtained a copy of the invoice or unique order number and have received the goods based on it.
5.2.5. If the client does not collect the goods within 14 calendar days, the seller considers that the client has withdrawn from the order and the seller refunds the purchase amount immediately but no later than 14 calendar days to the same settlement account from which the purchase was paid.
5.3. Receipt of goods from Smartpost and/or Omniva parcel machines
5.3.1. Delivery of goods to the Smartpost and/or Omniva parcel machine chosen by the client is chargeable according to the price list of the postal service provider.
5.3.2. Goods are dispatched within 1-2 working days and arrive at the parcel machine within 1-2 working days following posting.
5.3.3. The client is notified of the arrival of the consignment and the location of the consignment via SMS. The message contains the door code required for opening. The consignment's storage period in the parcel machine is 7 calendar days.
5.3.4. If the client has not collected the goods from the parcel machine after the storage period, the seller considers that the client has withdrawn from the order and the seller refunds the client the purchase amount along with the delivery fee immediately, but no later than 14 calendar days to the same settlement account from which the purchase was paid.
5.3.5. The seller is not responsible for any damage incurred by the client if, for reasons not attributable to the seller, third parties have obtained the unique parcel machine code and have received the goods based on it.
5.4. Checking the goods
5.4.1. Upon receipt of the goods, the client undertakes to carefully open the product packaging without damaging the packaging and the products. If the client has carelessly damaged the packaging, i.e., it was possible to open the product packaging without damage, the seller has the right to demand compensation for the damage when returning the goods. If the product packaging cannot be opened without breaking/damaging it, the client is not responsible for the damaged packaging.
5.4.2. If the client discovers upon receipt of the goods that the wrong or defective goods have been sent or the goods have not reached the client in good condition and in sealed packaging, the client must immediately notify the seller's customer service by phone at +372 56663846 or by email at info@mr-plussize.com.
5.4.3. The seller is responsible for the goods purchased by the client during their transportation. The risk of damage or loss of goods passes to the client upon receipt of the goods.
6. PROCESSING OF CLIENT'S PERSONAL DATA
6.1. The seller processes the personal data entered by the client in the e-shop (including name, phone number, address, email address, phone) primarily for fulfilling the order and delivering the goods to the client in accordance with the seller's privacy conditions.
7. RETURN OF GOODS, WITHDRAWAL FROM THE CONTRACT, AND REFUNDS
7.1. The client has the right to withdraw from the contract without giving any reason within 14 calendar days from the receipt of the goods (except in the case of product defects, see section 8), by contacting the e-shop customer support by phone at +372 56663846 or by email at info@mr-plussize.com. Thereafter, a filled return form must be sent to the email address info@mr-plussize.com. The seller confirms its receipt by email.
7.2. When exercising the right of withdrawal, the client is obliged to return the goods to the seller no later than 14 days after submitting the return form.
7.3. To return the goods, the client must fill in the return form that came with the goods and send it along with the goods to either the MR boutique store at Harju 1, Tallinn, or through the Smartpost and/or Omniva parcel machine that was used for receiving the goods (using the same door code that was used for receiving the package).
The return form can be found here: Download
7.4. The client may exercise the right of withdrawal if the goods are unused and undamaged. It is recommended for the client to send back all the goods they wish to return all at once. It is recommended to return the goods in the original transportation packaging.
7.5. The returned goods must be unused and undamaged. Products from which the product tag with the price, product name, and product codes have been removed cannot be returned. The client has the right to inspect the goods in a manner that is permitted in a regular store, and the client is responsible for any decrease in the value of the goods if they have used the goods in any other way than described above.
7.6. If the client has withdrawn from the transaction, the seller will refund the client the purchase amount along with the delivery fee without delay, but no later than 14 calendar days from the receipt of the withdrawal form by the seller. The refund will be made to the same settlement account from which the purchase was paid.
7.7. If the client has intentionally or due to negligence damaged or harmed the returned goods, the seller has the right to refuse to accept the returned goods or demand compensation for the caused damage.
7.8. The client pays for the transportation of the returned goods except if the goods are defective. The delivery cost of defective goods will be refunded by the seller to the client's account from which the purchase was made.
8. EXCHANGE OF GOODS
8.1. If the client wishes to exchange or replace a product, they must fill in the return form that came with the product. In the case of exchanging or replacing a product, the client bears all direct costs related to the return of the product unless the returned product is defective.
8.2. If the seller cannot exchange the returned product due to lack of the desired size, the seller will contact the client.
9. SUBMISSION OF CLAIMS AND LIABILITY
9.1. The seller is responsible for the non-conformity of the purchased goods that becomes apparent within 2 years from the delivery of the goods to the client. In the case of consumer sales, it is presumed that any non-conformity that becomes apparent within 6 months from the date of delivery of the goods to the client existed at the time of delivery unless such presumption is inconsistent with the nature of the goods or the defect. The client is obliged to notify the seller of the non-conformity of the goods no later than 2 months after its discovery, i.e., to submit a claim.
9.2. The client can submit a claim by email to info@mr-plussize.com or in person at the MR boutique store at Harju 1, Tallinn. The claim must state the client's name and contact information, the date of submission of the claim, the defect that appeared in the goods, the content of the claim, and the purchase documenting proof must be attached.
9.3. The seller is not responsible for any damage or any other consequences, including delivery delays, resulting from incorrect data provided by the client during the order fulfillment process, if this was due to circumstances that the seller could not influence.
9.4. The seller is not responsible for any damages resulting from the improper use of the ordered goods.
9.5. Any disputes arising between the seller and the client will be resolved through negotiation. If an agreement is not reached, the client has the right to turn to the Consumer Protection and Technical Regulatory Authority's Consumer Environment Department (Pronksi 12 Tallinn 10117, https://www.ttja.ee) and the Consumer Disputes Committee (Pronksi 12 Tallinn 10117, http://www.komisjon.ee) for out-of-court dispute resolution or to Harju County Court. In addition, the European Union's electronic platform for Online Dispute Resolution (ODR platform) at http://ec.europa.eu/odr is available to all clients for resolving complaints with e-traders.