Product Return

PRODUCT RETURN AND EXCHANGE

Products purchased from the online store can be returned and exchanged within 14 days from the receipt of the product. If the size of the ordered product does not fit, it can be exchanged for a different size of the same product. If we are unable to find the desired size for the returned product to exchange, we will notify you via email. If you wish to exchange or replace the product, you must fill out the return form that comes with the shipment, where you can specify the products subject to exchange and replacement, and if exchanging, the desired new size.

Once the returned products have reached us and have been checked, we will transfer the refund to the account specified in the order within up to 14 days.

Products from which the product label with the product's price, name, and product codes has been removed cannot be returned.

We recommend returning products, if possible, in the original shipping packaging and all products from one order at once. The customer bears the costs related to the return, except if the product is defective.

The returned goods must be unused and undamaged. 

RETURNING INCORRECT OR DEFECTIVE PRODUCTS

Please inform us immediately if the product does not match the image displayed in the online store or if it is defective, but no later than within 2 months of finding out about the non-conformity or defect. A claim can be submitted by email to info@mr-plussize.com, where we ask you to specify your contact details, the date of purchase, a description of the product defect, and the claim you are making.

In the case of an incorrect or defective product, please fill out the return form that comes with the shipment. Baltic Techinvest OÜ will reimburse you for the costs incurred in returning the product. For this, please keep the document received upon shipping and send it by email to info@mr-plussize.com along with the order number. 

RETURN OPTIONS:

Returning goods to the store:

1. To MARINA RINALDI store (Harju 1) Mon-Fri from 11:00-19:00, Sat-Sun from 11:00-17:00;

The return form can be found here: Download

Products received from Smartpost and/or Omniva parcel terminals in Estonia can be returned through the parcel terminal using the same door code as when receiving the package.