Delivery terms

When making a purchase from MR-PLUSSIZE.COM online store, customers can choose their preferred method of receipt, which includes:

  • Picking up the goods from our stores in Tallinn, at addresses Harju 1 (MR boutique);
  • Smartpost;
  • Omniva

 

RECEIVING GOODS FROM STORES

Goods are issued during the opening hours of MR boutique.
Customers can come to the stores to pick up their purchases on the next calendar day after making the purchase.

Customers are given the goods upon presenting a valid identity document (ID card, passport, driver's license) and the order number.
If the customer does not collect the goods within 14 calendar days, we will consider that the customer has canceled the order and will immediately refund the purchase amount, but no later than 14 calendar days to the same settlement account from which the purchase was paid.

RECEIVING GOODS FROM A SMARTPOST AND/OR OMNIVA PARCEL TERMINAL

 

Delivery of goods to the Smartpost and/or Omniva parcel terminal chosen by the customer is chargeable, according to the price list of the chosen postal service provider.

Goods are dispatched within 1-2 business days and will arrive at the parcel terminal within 1-2 business days after posting.

Customers are notified by SMS when the shipment has arrived and the location of the parcel. The message includes the necessary door code to open it. The storage time for the shipment in the parcel terminal is 7 calendar days.

If the customer has not collected the goods from the parcel terminal after the storage period has expired, MR-PlusSize.com will consider that the customer has canceled the order, and the seller will refund the purchase amount along with the delivery fee immediately, but no later than 14 calendar days to the same settlement account from which the purchase was paid.

MR-PlusSize.com is not liable for any damages incurred by the customer if, for reasons not attributable to the seller, third parties have come into possession of the parcel terminal's unique code and have obtained the goods based on this.